The COVID-19 pandemic has unsettled business, the economy, and the health and wellbeing of employees. Companies, emergency services and other public sector organisations should have had the foresight to plan ahead for all eventualities.

This guide may help to reduce the long-lasting impact of a future crisis, by enabling organisations to enhance their operational resilience through valuable learnings and insights from the real-time management of a business at the front line of service delivery during Covid-19.

The first chapter on Preparation comprises four sections: Vision & Values, Leadership & Governance, Planning & Foresight, and Strategy & Information. It gives a particular focus on the security industry, through the lens of one of Resilience First’s Members, CIS Security.