Privacy Notice
1. Overview
Resilience First Limited (“Resilience First”), “we”, “our”, “us”) is committed to keeping your personal information safe and meeting our responsibilities under privacy law.
This privacy notice describes how Resilience First protects and makes use of the personal information you give to us when you use this website and Resilience First's portals (www.resiliencefirst.co.uk/www.resiliencefirst.org).
If you are asked to provide personal information when using this website, it will only be used by us in the ways described in this privacy notice.
This website privacy notice was last updated on 05 September 2023.
If you have any questions about this notice, please email contact@resiliencefirst.co.uk or write to the Marketing Manager at Resilience First, c/o Blick Rothenberg, 16 Great Queen Street, Covent Garden, London WC2B 5AH.
Privacy Notice
1. Overview
2. What personal information we collect
3. Where we obtain your personal information
4. Why we need your information and the legal bases we rely on
5. Direct Marketing
6. How we share your personal information
7. International transfers of your personal information
8. Retaining your personal information
9. Your rights
10. How we keep your personal information safe
11. Links to other websites
12. Cookies
13. Updates
14. Contact Us
2. What personal information we collect
Personal information is any information that relates to an individual. It does not include information where the identity of the individual has been fully and effectively removed (anonymous data).
We may collect the following personal information from or about you:
- Name and job title
- Contact information including email address and phone numbers
- Demographic information, such as postcode, event preferences and interests
- Video camera footage and photos if you attend one of our seminars which is recorded
- The information you give us when you register for an online meeting or webinar and during the webinar. This could include recorded video, audio and chat data
- Website usage data
- Other information relevant to your enquiries
- Other information pertaining to special offers and surveys that we run on our website.
Under data protection legislation, certain personal information is considered more ‘sensitive’ (e.g., information relating to race, religion, political affiliation and health). This is also known as ‘special category data’. The sensitive personal information we process includes information about a disability that you disclose to us if you are attending one of our events and need assistance.
3. Where we obtain your personal information
We collect and retain personal information about you that you have given us in different ways, for example where you:
- Provide your personal information to us through this website or online portal
- Register for one of our events (i.e. in person seminars or an online meeting or webinar)
- Attend one of our events
- Subscribe to our mailing lists
- Contact us via email, phone, in person or post
- Where you engage with us via social media platforms
- Respond to one of our a special offers or surveys
- Access our website. We collect personal information, relating to the way our website is used and navigated in order to better understand how visitors use this website and to present timely, relevant information to them. We typically collect this information through the use of cookies and similar technologies – please see our Cookies Notice for more information
- Provide information about your disability ahead of attending one of our events.
We may obtain this information from (i) third parties where you have told that third party that you are happy to share your personal information; (ii) publicly available sources such as your organisation’s website or social media sites such as LinkedIn; and (iii) third parties, for example from analytics providers such as Google Analytics.
4. Why we need your information and the legal bases we rely on
We will only use personal information when the law allows (i.e., where we have a ‘lawful basis’). Most commonly, we will use your personal information in the following circumstances:
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example, we have a legitimate interest in undertaking activities that forward our purpose of being a resource to help businesses become more resilient and facilitating access to information and events for our membership. We also rely on our legitimate interests for our internal record administration, and to manage our operations.
- Where it is necessary for the performance of a contract with you
- Where it is necessary to comply with a legal obligation on us (for example, reporting to HM Revenue and Customs, Companies House or the Charity Commission).
- Where you have given us your consent. For example, in the event that we collect information about a disability, we will seek your explicit consent. You have the right to withdraw your consent at any time although if you do so we may not be able to provide assistance for you at one of our events.
We use your personal information for the following purposes:
| Purpose | Type of data | Lawful basis for processing including legitimate interests |
|---|---|---|
| To administer your membership with us, to communicate with you to invite you to events and otherwise share resources | Contact information | Necessary to perform a contract with you; our legitimate interests to promote and develop our business; and, where necessary, on the basis of your consent |
| To receive payment for your membership | Payment information | Necessary to perform a contract with you |
| To keep records of the membership payments you have made | Transaction information | Our legitimate interests in providing good customer service |
| To improve our understanding of what our visitors are looking for in order to enable us to deliver improved services and to customise the website for you. | Device information | Consent |
| To send you promotional emails about products, services, offers and other things we think might be relevant to you; | Identity information and Contact information, Marketing information. | For our legitimate interests and, where necessary, on the basis of your consent |
| Recorded video camera footage will be shared through our members’ knowledge Hub and website to share post event/webinars take-away, insights and resilience learning. They may also be occasionally used for promotional reasons to grow our network and impact. | Identity and location information | Consent For our legitimate interests in creating publicity material |
| To record our online meeting or webinar, to publish the session on our member area | Recorded video, audio and chat data | Consent Our legitimate interests in recording the content of online sessions for our members. |
| To contact you via email, telephone or mail for market research reasons. | Survey information | Our legitimate interests in promoting and developing our business Where necessary, on the basis of your consent |
| To make appropriate arrangements when you are due to attend one of our events and have disclosed your disability information to us. | Identity information and Contact information, information in relation to your disability. |
Consent/Explicit consent To comply with our legal obligations |
| To contact you in response to a specific enquiry you make to us and to handle concerns and queries | Identity information, Contact information and Communications information | Our legitimate interests in providing good customer service and complying with our legal obligations |
| Generally to protect our legal rights and comply with our legal obligations | All of the above | Our legitimate interests and to comply with our legal obligations |
We do not carry out any automated decision-making using personal information which produces legal effects or otherwise significantly affects individuals.
If we are dealing with you directly (ie not as a representative of your business or employer) you may see one or more tick boxes allowing you to consent to receive marketing communications from us by email, telephone, text message or post. For example, we may display these tick boxes to you when you fill in a contact form on our website.
If you have agreed that we can use your information for marketing purposes, you can change your mind easily. You should either email contact@resiliencefirst.co.uk or write to our Marketing Manager at Resilience First, c/o Blick Rothenberg, 16 Great Queen Street, Covent Garden, London WC2B 5AH.
6. How we share your personal information
We may share your personal information with third parties, including the following:
- with our affiliates or with organisations we partner with to develop projects, initiatives and organise events;
- with contractors, suppliers, or other third parties that provide services on our behalf (such as service providers to store and manage our member lists or contact lists);
- as part of a sale, merger or acquisition, or other transfer of all or part of our assets including as part of a bankruptcy proceeding;
- pursuant to a court order, or other legal process or as otherwise required or requested by law, regulation, or government authorities, or to protect our rights or the rights or safety of third parties;
- with our professional advisors, lawyers, accountants and auditors; or
- with other third parties, on the basis of your consent.
7. International transfers of your personal information
The personal information we collect from you may be transferred to, shared and/or otherwise used by organisations or companies outside the UK or the European Economic Area (“EEA”). Where your personal information is transferred outside the UK or the EEA, we will take reasonable steps to ensure that appropriate measures are put in place to protect your personal information, for example, by entering into the appropriate safeguards under data protection legislation, such as (as relevant) the European Commission’s controller-controller or controller-processor standard contractual clauses.
8. Retaining your personal information
We will not keep personal information for longer than necessary, and the appropriate retention period will vary according to the intended purpose for which we collected the personal information. For example, some information will be held permanently if required to comply with legislation and some information will be held for six years in line with statutory limitation periods. After expiration of the relevant period, the information is routinely deleted, as long as it is no longer necessary for the fulfilment of a contract, or to protect or defend our position or that of a third party. If you have any questions about our retention periods, please contact us using the details set out in the “Contact Us” section below.
In the event that you ask us to stop sending you marketing communications, we will retain certain details, such as your name, to help us ensure that you are not contacted again.
You have rights relating to your personal information under data protection law. These include the right:
- to request access to the personal information we hold about you;
- to request that we rectify or erase your personal information;
- to request that we restrict the processing of your personal information;
- to object to our processing of your personal information in certain circumstances;
- to ask us to port personal information about you that you have provided to us to you or to a third party; and
- to withdraw consent to processing your personal information, where we previously obtained your consent,
These rights may be limited, for example if answering your request would reveal personal information about another person or if you ask us to delete information which we are required by law to keep. To exercise any of these rights, or to make a complaint to us, you can get in touch using the details set out in the “Contact us” section below.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address is:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113 ICO
Website: https://www.ico.org.uk
A list of the EU data protection authorities and their contact details are here.
10. How we keep your personal information safe
To protect your privacy we will make sure your personal information is kept securely and disclosed only to relevant organisations or representatives who need to access it to perform their roles. We use appropriate organisational, technical and administrative measures to protect personal information within our organisation. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact us” section below.
Our website may contain links to other websites. Please note that when you click on one of these links, you are entering another website for which we have no responsibility (even if you access the website via a link to one of our websites).Always be wary when submitting data to websites. Read the site’s data protection and privacy policies in full.
Our websites use cookies to enhance your experience while using the sites. Cookies are pieces of information that some websites transfer to the computer or device that is browsing that website and are used for record-keeping purposes at many websites. For further details about our use of cookies, please visit our Cookie Notice here.
This notice is updated from time to time. We will use reasonable efforts to inform you of any significant changes.
If you have any questions or concerns about this Privacy Notice or the way in which we handle your personal information, please email contact@resiliencefirst.co.uk or write to the Marketing Manager at Resilience First, c/o Blick Rothenberg, 16 Great Queen Street, Covent Garden, London WC2B 5AH.